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SHIPPINGS & RETURNS
Shipping Policy
We ship within Canada and the United States, using Canada Post / USPS Ground Postal Services unless otherwise stipulated during the ordering process and additional fees have been applied.
Return & Exchange Policy
We offer a limited return policy, If the 3D print is not up to the quality standards we advertised within a reasonable margin of printing error (Support pitting, 0.05mm layer shifting, or a fragile part breaks off because of 3D design). Prints must be returned by mail in the condition they were delivered to the customer. Damages related to customer miss use or handling will void return policy. Customers are responsible for any and all delivery fees to return products and will not be reimbursed for such fees. Returns or Exchanges will only be processed after the item has been returned to us and our team has determined it falls within our return or exchange policy. Refunds will not be offered if a part breaks or warps because of a 3D design flaw, Please look into material properties of Resin or PLA+ FDM 3D printing before you submit files. We will work with you to resolve the issue and offer discounts on reprints.
Order Cancellation or Order Alterations Policy
Since the Products we make are custom order, we will not refund an order once production has begun or if we declined services to accommodate your order, If production of an order has not begun ( Printing on the 3D Printer or Supporting the Files) we will gladly make requested alterations within reason and within our abilities. By sending payment / placing order you hereby agree to the stipulations of our Policies.